Service Industries in Berlin-Brandenburg: Call Centers

Berlin-Brandenburg The ideal location for your company „ Claudia While searching for a new location for the 12th booking.com customer service center, we chose Berlin over London and Amsterdam for the second time because of the language diversity, the city‘s international flair and the excellent transport connections. This time, we have a 1A location on Potsdamer Platz. In both customer service centers, we have employees from 54 countries. They all have one thing in common: our company language is English.“ Andersen booking.com Customer Service Manager ¤ ¤ ¤ About 240 Call centers with more than 25.000 employees QUALIFIED and well-trained specialists International native speakers from 186 countries Leading trade shows, conventions and conferences CCW: Europe‘s largest international convention for call center management and customer care takes place every year in Berlin, in the Estrel Convention Center. www.ccw.eu CC Vision and CCV Member‘s Conference: The most important professional association of the call center sector‘s platform for exchange; confers the Quality Award on companies with special achievements. www.callcenter-verband.de Call Center Verband Deutschland e.V. The federal association for the call center sector is headquartered in Berlin. It represents the interests of around 350 members from the areas of trade, banking and insurance, as well as the industrial and service sectors. info@callcenter-verband.de www.callcenter-verband.de Surveys The „Survey on Foreign Language Competency 2013“ (Forsa) and „Call Center Survey Berlin-Brandenburg 2010“ (Forsa) are available from Berlin Partner for Business and Technology and ZAB ZukunftsAgentur Brandenburg. More information Call centers in Berlin and Brandenburg · Amazon: www.amazon.de · Arvato: www.arvato.com/de · Avocis: www.avocis.com · Booking.com: www.booking.com · Berliner Volksbank: www.berliner-volksbank.de · Bosch Communication: www.boschcommunicationcenter.com · Competence Call Center: www.yourccc.com · Deutsche Bahn: www.dbdialog.de · Deutsche Bank: www.deutsche-bank.de · Deutsche Post: www.dpcsc.de · Direct Line: www.directline.de · eBay: www.ebay.de · Fujitsu: www.fujitsu.com/de · Gothaer Schadenservice: www.gothaer.de · Groupon: www.groupon.de · Immobilien Scout GmbH: www.immobilienscout24.de · Lufthansa Global Telesales: www.gts.de · Panel Seccret GmbH: www.outfittery.de (Start-up-Preis 2012) · Sellbytel: www.sellbytel.de · Sitel: www.sitel.com · Sky: www.sky.de/web/cms/de/kundencenter.jsp · SNT: www.snt-ag.de · Sykes: www.sykes.com · TransGourmet Contact Center: www.transgourmet.de · Walter Services: de.walterservices.com · Zalando: www.zalando.de and others ¤ ¤ ¤ ¤ ¤ 94 percent of all working Berlin residents speak at least one foreign language AFFORDABLE offi ce and commercial space in all locations High accessibility via an OUTSTANDING transport infrastructure and 24-hour public transit One of the LARGEST and most modern telecommunication networks in Europe HIGH quality of life in a major cultural city and attractive surroundings Contact: Birgit Plein Tel.: +49 30 46302-449 birgit.plein@berlin-partner.de Marion Messmer Tel.: +49 30 46302-344 marion.messmer@berlin-partner.de The regional economic development companies Berlin Partner for Business and Technology and ZAB ZukunftsAgentur Brandenburg GmbH provide you with comprehensive support for your company‘s inward investment and expansion. www.businesslocationcenter.de | www.brandenburg-business-guide.de Contact: Ronny Böhme Tel.: +49 331 660-3163 ronny.boehme@zab-brandenburg.de Publisher: Berlin Partner für Wirtschaft und Technologie GmbH in cooperation with ZAB ZukunftsAgentur Brandenburg GmbH commissioned by the Berlin State Senate Department for Economics, Technology and Research and the Brandenburg State Ministry of Economic Affairs and Energy.